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Privacy Policy

Privacy Policy 

Effective Date: September 15, 2025

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Introduction
At HomeSync, a subscription-based home maintenance service in Edmonton/Sherwood Park, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (homesyncapp.com), complete our survey, or subscribe to our services. We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

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1. Information We Collect
We collect:

  • Personal Information: Name, email, phone number (optional), and property address when you complete our survey to create a personalized maintenance plan.

  • Property Details: Property type, size, lot size, and features (e.g., hot tub/pool) to tailor your plan.

  • Payment Information: Processed securely via Stripe or Wix Payments when you subscribe. We do not store payment details.

  • Usage Data: Website analytics (e.g., pages visited) via Wix to improve our services.

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2. How We Use Your Information
We use your information to:

  • Create and deliver personalized yearly maintenance plans.

  • Process payments and send order confirmations.

  • Communicate via email or text about your subscription or services.

  • Improve our website and customer experience.

  • Comply with legal obligations under PIPEDA.

3. How We Share Your Information
We share your information only with:

  • Vetted Subcontractors: Name and address shared with trusted professionals to schedule services (e.g., furnace cleaning, lawn mowing).

  • Service Providers: Stripe/Wix Payments for secure transactions.

  • Legal Requirements: If required by law or to protect HomeSync’s rights.
    We do not sell or rent your information.

4. Data Security
We use industry-standard measures (e.g., encryption, secure servers) to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights
Under PIPEDA, you can:

  • Access, correct, or delete your personal information.

  • Withdraw consent for data use (subject to legal/contractual limits).

  • Contact us at support@homesyncapp.com to exercise these rights.

6. Data Retention
We retain personal information only as long as necessary for your subscription (typically 1 year) or as required by law. Inactive data is deleted after 2 years.

7. Third-Party Links
Our website links to Google Forms and Stripe. Their privacy policies apply when you use those services.

8. Updates to This Policy
We may update this policy to reflect changes in our practices or laws. Check homesyncapp.com for the latest version.

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